Terms & conditions

I.

Basic Provisions

These General Terms and Conditions (hereinafter the “Terms and Conditions”) are issued pursuant to Section 1751 et seq. of Act no. 89/2012 Coll., Civil Code (hereinafter the “Civil Code”)

Adventure Menu s.r.o.

ID no.: 01632523

Tax ID no.: CZ01632523

Registered office: Koubkova 399/10, Praha 2, 120 00, Czech Republic

Production office: Vítězná 490, Trutnov, 541 01, Czech Republic 

Incorporated in the Companies Register kept by the Municipal Court in Prague, Section C, File 280491              

Contact information: Radek Slabý, CEO

Email: hello@adventuremenu.com

Phone number: +420 792 338 942

www.adventuremenu.com

(hereinafter "we" or the "Seller")

1. These Terms and Conditions define the mutual rights and obligations of You, the natural person who enters into a purchase agreement as a consumer outside of Your entrepreneurial activity or as an entrepreneur (hereinafter "You" or the "Buyer"), and us, as the Seller, via the web interface located at the web site available at www.adventuremenu.com (hereinafter the "E-shop").
2. The provisions of the Terms and Conditions constitute an integral part of the purchase agreement (hereinafter the "Agreement"). Derogating provisions in the Agreement shall have preference over the provisions of these Terms and Conditions.
3. These Terms and Conditions and the Agreement are entered into in the Czech and the English language.
4. All information about General Data Protection Regulation (GDPR) can be found at https://www.adventuremenu.com/en/privacy-policy/
5. The buying process takes place online, which means that communication related to the purchase takes place online and this Agreement is being concluded online, through the E-shop. 
6. If any part of these Terms and Conditions is not in agreement with what was approved during the buying process at the E-shop, the agreement from the buying process always comes first.  
7. Reviews of products written by other consumers are available at the E-shop. The authenticity of these reviews is controlled and secured by connecting reviews with particular orders based on their purchasing ID which is available in the internal system. Which means that it is provable that the reviews come from real consumers.
1. Review of a product or the E-shop could only be done by a customer who made a purchase from us.
2. A link for leaving a review is part of a confirmation e-mail which is delivered to You after making a purchase at the E-shop.
3. The process of verifying the authenticity of reviews works on the basis of the connection of the review and the purchase ID. Every review relies on the approval of our E-shop administrator. If the review is not connected to a purchase ID, the review is considered anonymous, will not be approved by the administrator, and will be deleted.
4. Rating of products works on the basis of a weighted average.
5. There is no selection or sorting of reviews at the E-shop. Every review left by a customer as said in part a), no matter the positive / negative meaning of it towards the sold goods or provided services, will be placed in the review section at the E-shop. 

II.

Information on Goods and Prices

1. Information on goods, including the prices of the individual articles and their main characteristics, are given for each article in the E-shop catalogue. The prices of the goods are stated inclusive of the value added tax as well as all related fees and costs of returning the goods where the goods cannot, due to their nature, be returned in the usual manner by postal service. The prices of the goods remain valid for the time during which they are displayed in the E-shop. This provision does not rule out the option to negotiate an Agreement with individually agreed conditions.
2. All the presentation of the goods contained in the E-shop catalogue is informative in nature and we are not obligated to enter into an Agreement with respect to these goods.
3. The E-shop also publishes information on the costs connected with the packaging and delivery of the goods. Discounts, if any, and the purchase prices of goods may not be combined unless we and You agree otherwise.

III.

Purchase Order and Entry into Purchase Agreement

1. You shall cover Your costs arising with the use of means of distance communication in connection with the entry into the Agreement (the costs of internet connection, costs of telephone conversations). These costs are not different from the basic rate.
2. You may place an order for the purchase of goods in these manners:
1. via Your customer account, provided that You have previously registered in the E-shop,
2. by completing the purchase order form without registration. 
3. When placing the purchase order, You shall select the goods, the quantity of the goods, the manner of payment, and delivery.
4. Before sending the purchase order, You are given the opportunity to check and change the data entered in the purchase order. You shall send the purchase order by clicking on the designated confirmation button (e.g., "CONFIRM PURCHASE" or "ORDER WITH OBLIGATION TO PAY"). The information stated in the purchase order shall be regarded as correct by us. The validity of the purchase order is made conditional upon the entry of all obligatory data in the purchase order form and Your confirmation that You have made Yourself familiar with the Terms and Conditions.
5. Without delay after receiving the purchase order, we shall deliver to You a confirmation on the receipt of the purchase order to the e-mail address stated by You when placing the purchase order. This confirmation includes a summary of the order and these Terms and Conditions as an attachment. The Agreement is entered into upon the confirmation of the purchase order by us.
6. In the event that we are not able to fulfill any of the requirements specified in the purchase order, we shall send You a modified offer to Your e-mail address. The modified offer shall be regarded as a new proposal of the Agreement and in such case the Agreement is entered into upon Your confirmation of acceptance of this offer sent to us to our e-mail address specified in these Terms and Conditions.
7. All purchase orders accepted by us are binding. You may cancel a purchase order before we deliver to You the notice on the acceptance of the purchase order. You may cancel a purchase order by phone at the phone number or by e-mail at our address specified in these Terms and Conditions.
8. In the event of an apparent technical error occurring on our side during the specification of the price of the goods at the E-shop website or during the ordering process, we are not obligated to deliver the goods to You for this clearly erroneous price, not even where the automatic confirmation on the receipt of the purchase order under these Terms and Conditions has been delivered to You. We shall inform You about the error without undue delay and shall send You a modified offer to Your e-mail address. The modified offer is regarded as a new proposal of the Agreement and in such case the Agreement is entered into upon Your confirmation of acceptance sent to our e-mail address.
9. In the event that the Agreement is concluded, You arise an obligation to pay the Total Price.

IV.

Customer Account

1. On the basis of the registration in the E-shop, You may access Your customer account. Via the customer account, You can order goods. You may also order goods without registration.
2. When registering into the customer account and when ordering goods, You are obligated to state correctly and truthfully all the data. You are obligated to update the data stated in the user account in the event of any change of these data. The data stated by You in the customer account and when ordering goods are considered correct by us.
3. The access to the customer account is secured with a user name and a password. You are obligated to keep confidential all information necessary for the access to Your customer account. We offer a standard level of protection of the web and the purchase order system from third-party attacks. We are not liable for any abuse of the customer account by third parties.
4. You may not allow third parties to use Your customer account.
5. We may cancel a user account especially when You no longer use Your user account or when You breach Your obligations under the Agreement and these Terms and Conditions. You shall be informed about this measure within 14 days before the cancellation of the account.
6. You are aware that the user account does not have to be available all the time, particularly with view to the necessary maintenance of hardware and software equipment of ours or the necessary maintenance of hardware and software equipment of third parties.

V.

Payment Terms and Delivery of Goods

1. Payment of the Total Price is required after concluding the Agreement and before handing over the goods. Payment of the Total Price can be done in the following ways:
   1. By wired transfer to our account via the ComGate payment gateway. In case of payment by wire transfer, the Total price is payable within 14 days.
   2. By card online. In such a case, payment is made through the GoPay payment gateway, while the payment is governed by the terms of this payment gateway, which are available at: https://www.gopay.com. In the case of payment by card online, the Total price is due within 14 days.
   3. By GoPay wallet. In such a case, payment is made through the GoPay electronic wallet, and the payment is governed by the terms and conditions of this electronic wallet, which are available at: https://www.gopay.com/. In the case of payment by electronic wallet, the Total price is payable within 14 days.
   4. By BITCOIN. In such a case, the payment is made in the virtual currency BITCOIN, and the payment is governed by the terms of the Confirmo payment gateway, which are available at: https://confirmo.net/legal/terms-and-conditions. In the case of BITCOIN payment, the Total Price is due within 14 days.
   5. Via Google Pay. In such a case, the payment is made through the Google Pay e-wallet, and the payment is governed by the terms of this e-wallet, which are available at: https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=googlepaytos&ldl=und. In the case of payment by electronic wallet, the Total price is payable within 14 days.
   6. Via SMS payment. In such a case, the payment is made via the phone provider and is deducted from the credit or added to the billing tariff. In the case of payment by SMS, the Total price is due within 14 days.
2. When making the payment via a payment gateway, You shall proceed according to the instructions of the relevant electronic payment service provider.
3. The invoice will be issued in electronic form after payment of the Total Price and will be sent to Your e-mail address.
4. Together with the purchase price, You shall pay us the costs connected with the packaging and delivery of the goods at the agreed amount.
5. The purchase price is payable immediately after the entry into the Agreement. If the payment is not made upon the placement of the purchase order, the purchase order ceases to exist.
6. In the case of a cashless payment, Your obligation to pay the purchase price is fulfilled upon the crediting of the relevant amount to our bank account.
7. We do not require from You any advance payment or any similar payment beforehand. The payment of the price prior to the sending of the goods is not an advance payment.
8. The goods are delivered maximum 30 days after the purchase. The standard time of delivery can be checked on: https://www.adventuremenu.com/en/shipping-payment/ and depends on the region of Your address.
9. The goods are delivered to Your address specified by You in the purchase order.
10. The manner of the delivery is selected during the ordering process.
11. The goods are delivered via GLS courier service (hereinafter the "Carrier").
12. The costs of delivering the goods depending on the manner of delivery and acceptance of the goods are specified in Your purchase order and in our purchase order confirmation. Where the manner of transport is agreed on the basis of Your special demand, You bear the risk and the additional costs, if any, connected with this manner of transport.
13. Where we are obligated under the Agreement to deliver goods to a place specified by You in the purchase order, You are obligated to take over the goods upon their delivery. If for reasons on Your part the goods have to be delivered repeatedly or in a manner other than as specified in the purchase order, You are obligated to cover the costs connected with the repeated delivery of the goods or the costs connected with some other manner of delivery.
14. Upon the takeover of the goods from the Carrier, You are obligated to check the integrity of the packaging of the goods and in the case of any defects notify the Carrier without any delay. If any damage to the package is discovered indicating unauthorized break into the consignment, You do not have to accept the consignment from the Carrier.
15. You acquire the title to the goods upon the payment of the entire purchase price of the goods, including the delivery costs, but not before the acceptance of the goods. The liability for incidental destruction, damage, or loss of the goods passes onto You upon the takeover of the goods or at the moment when You were obligated but failed to take over the goods in conflict with the Agreement.

VI.

Withdrawal from Contract

1. If You have entered into the Agreement outside of Your entrepreneurial activity as a consumer, You have the right to withdraw from the Agreement without giving any reason.
2. The time limit for the withdrawal from the Agreement is 14 days from the date of conclusion of the Agreement, or in the case of the purchase of goods, within 14 days of their receipt. In the event that we have concluded an Agreement, the subject of which is several pieces of goods or the delivery of several parts of goods, this period begins to run only on the day of delivery of the last piece or part of goods.
3. You may withdraw from the Agreement by any provable means, in particular by sending an e-mail or a letter to our addresses listed in our identification details, or online via the form available in Your order details on the E-shop. You can access the order details via the link sent in the order confirmation e-mail, or via the "My order" page at https://www.adventuremenu.com/en/my-order/, where after entering the order number and e-mail address You will receive a link to the order details with the option to submit a request to return the goods or withdraw from the Agreement. For the withdrawal, You can also use the sample form provided by us, which constitutes an annex to these Terms and Conditions.
4. Even as a consumer, however, You cannot withdraw from the Agreement in cases where the subject of the Agreement is the performance specified in Section 1837 of the Civil Code.
5. The time limit for withdrawal from the Agreement is considered to be met if You send us a notice that You are withdrawing from the Agreement during its course.
6. In the event of withdrawal from the Agreement, You are obliged to send the goods to us within 14 days of the withdrawal and You bear the costs associated with returning the goods to us. On the other hand, You are entitled to have us refund the delivery costs, but only in the amount corresponding to the cheapest offered method of delivery of the goods that we offered. In the event of withdrawal due to our breach of the concluded Agreement, we also cover the costs associated with returning the goods to us, but again only up to the amount of the delivery costs corresponding to the cheapest offered method of delivery of the goods.
7. In the event of withdrawal from the Agreement, the price will be returned to You within 14 days from the effective date of the withdrawal to the account from which it was credited, or to the account chosen in the withdrawal from the Agreement. However, the amount will not be refunded before we receive the goods, or You prove to us that they have been sent back to us. Please return the goods to us clean, if possible including the original packaging.
8. In the event of withdrawal from the Agreement, however, You are liable to us for any reduction in the value of the goods that arose as a result of handling these goods differently than is necessary for You to become familiar with the nature, properties, and functionality of the goods (i.e. the way You would become familiar with the goods in a physical store). In the event that we have not yet returned the Price to You, we are entitled to set off the claim for costs against Your claim for the return of the Price.
9. We are entitled to withdraw from the Agreement at any time before we deliver the goods to You, if there are objective reasons why the goods cannot be delivered (especially reasons on the part of third parties or reasons consisting in the nature of the goods). We can also withdraw from the Agreement if it is obvious that You deliberately provided incorrect information in the order. In the event that You purchase goods as part of Your business activity, i.e. as an entrepreneur, we are entitled to withdraw from the Agreement at any time, even without giving a reason.

VII.

Rights from Defective Performance

1. The goods have the properties agreed by the parties and where no such agreement was made, they have the properties described by us or the manufacturer or expected by You with view to the nature of the goods and on the basis of advertisements made by them.
2. The goods are fit for the purpose specified by us or for which this kind of goods are usually used.
3. The level of quality or craftsmanship of the goods corresponds to the agreed sample or model, if the level of quality or craftsmanship is defined by an agreed sample or model.
4. The goods are delivered in the required quantity, extent or weight and
5. The goods comply with the requirements of legal regulations.
6. If a defect manifests itself within the durability period specified on the packaging of the goods, it is assumed that the goods were defective at the takeover. You may assert rights from defects.
7. In the event of the occurrence of a defect, You may submit a warranty claim to us and demand:
1. Exchange for new goods,
2. An adequate discount on the purchase price,
3. Withdraw from the Agreement.
8. We are obligated to accept a warranty claim sent by postal service or submitted at any establishment that can accept warranty claims or, as the case may be, at the registered office or a place of business. We shall give You a written certificate confirming the time when You asserted the claim, what is the subject-matter of the warranty claim and what manner of clearing the claim You demand, as well as confirming the date and the manner of clearing the claim, including a certificate on the performance and duration of a repair or, as the case may be, written statement regarding the grounds for which the claim was dismissed.
9. We or a worker authorized by us shall decide on the warranty claim immediately or in complicated cases within three working days. The time necessary for a specialized assessment of a defect, depending on the type of the product or service, is not included in this time limit. A warranty claim, including the removal of a defect, must be cleared within no later than 30 days from the day of the submission of the claim unless we and You agreed on a longer time limit. The expiry of this time limit with no action done shall be regarded as material breach of the Agreement and You have the right to withdraw from the Agreement. The moment when Your expression of will (the assertion of the right from defective performance) is delivered to us shall be regarded as the time when the warranty claim has been submitted.
10. We shall inform You in writing on the result of the warranty claim.
11. You are not entitled to any claim from defective performance where You knew before taking over the thing that the thing was defective or where You caused the defect.
12. If the warranty claim is legitimate, You are entitled to compensation of effectively expended costs arising in connection with the submission of the warranty claim. You may assert this entitlement with us within the time limit of one month after the expiry of the warranty period.
13. You have the choice of the manner of the warranty claim.
14. The rights and obligations of the parties regarding the rights from defective performance are governed by Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of Civil Code and Act no. 634/1992 Coll., on Consumer Protection.

VIII.

Delivery of Written Correspondence

1. The parties may deliver all written correspondence to each other by electronic mail.
2. You shall deliver the correspondence to us to the e-mail address specified in these Terms and Conditions. We shall deliver the correspondence to You to the e-mail address specified in Your customer account or on Your purchase order.

IX.

Out-of-court Dispute Resolution

1. The jurisdiction for out-of-court settlement of disputes from this Agreement lies with the Czech Trade Inspection Authority, registered office at Štěpánská 567/15, 120 00 Praha 2, ID no.: 000 20 869, internet address: https://adr.coi.cz/cs. The platform for on-line settlement of disputes available at http://ec.europa.eu/consumers/odr may be used for the settlement of disputes from the Agreement between us and You.
2. The European Consumer Centre Czech Republic, registered office at Štěpánská 567/15, 120 00 Praha 2, website: http://www.evropskyspotrebitel.cz is a contact point under the Regulation of the European Parliament and of the Council (EU) no. 524/2013 of 21 May 2013 on on-line dispute resolution for consumer disputes and amending Regulation (EC) no. 2006/2004 and Directive 2009/22/EC (Regulation on consumer on-line dispute resolution).
3. We are authorized to sell the goods on the ground of a trade license. The license inspection is performed by the competent Trades Licensing Office within its powers. Within a limited scope the Czech Trade Inspection Authority performs, inter alia, supervision over compliance with Act no. 634/1992 Coll., on Consumer Protection.

X.

Personal Data Protection – GDPR

1. You are aware that we, as a personal data controller, process the personal data submitted by You to us during and in connection with the entry into and the performance of the relevant Agreement.
2. We use all the data obtained from You solely for our internal needs and shall not disclose them to third parties. This does not apply to entities providing for transportation or payment services to whom the personal data concerning You are transferred to the minimum extent necessary for a smooth handling of Your purchase order. Should the personal data concerning You be transferred to any other entity, we shall notify You of this fact in advance, specifying such entity and the purpose for which the personal data are transferred to such third party.
3. By submitting a purchase order, You grant Your explicit consent for us to process, collect, disclose and use personal data concerning You for commercial and marketing purposes. The consent is granted under Regulation (EU) No. 2016/679 of the EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation – GDPR), under Act no. 101/2000 Coll., on Personal Data Protection, as amended, and Act no. 480/2004 Coll., on certain information society services and on amendment to certain acts.
4. By submitting a purchase order, You grant us until further notice Your consent for us to process (including by automated means and particularly by collecting, monitoring, profiling, assessment and storage) Your personal data to the necessary extent for commercial and marketing purposes. The personal data to be processed under this consent include in particular the first name, surname, degree, registered office address, delivery address, bank account number, data from submitted documents, payment and payment discipline, phone and e-mail contact, information identifying a device or the person connected with the use of the device such as IP addresses or cookie identifiers and information on purchase preferences.
5. The said consent is granted by You voluntarily for the duration of the business cooperation between us and You and also for the period of 5 years after the termination of the said business cooperation and for this period we have the right to store the said personal data.
6. You may withdraw the said consent at any time in writing or by e-mail. This, however, does not affect the lawfulness of the processing of Your personal data prior to such withdrawal of the consent or our duty concerning the processing of the said personal data imposed on us by law.
7. Under the conditions laid down in the GDPR as well as the aforementioned related legal regulations You have the right to demand from us the access to Your personal data, the right to rectification or erasure of Your personal data or to the limitation of their processing, the right to object to the processing of Your personal data and also the right to portability of the said personal data. All requests concerning the processing of personal data shall be sent by You to our e-mail address.
8. You have the right to file a complaint with the Office for Personal Data Protection if You believe that Your right to protection of personal data was violated.

XI.

Final Provisions

1. All the arrangements between us and You shall be governed by the legal order of the Czech Republic. The parties agree that where the relationship established by the Agreement contains an international element, the relationship shall be governed by the law of the Czech Republic. This shall be without prejudice to the consumer rights arising from generally binding legal regulations.
2. We are not bound in relation to You with any codes of conduct pursuant to the provision of Section 1826(1)(e) of Civil Code.
3. All the rights to our website, in particular the copyright to the content of the site, including its layout, photographs, films, graphic design elements, trademarks, logo and other content and elements are our property. It is prohibited to copy, modify or otherwise use the website or any part thereof without our consent.
4. When using the E-shop, You must not use any procedures that might have a negative impact on its operation and must not carry out any activity which might enable You or third parties to illegally interfere into or illegally use the programme equipment or other parts constituting the E-shop and use the E-shop or its parts or the software equipment in a manner which is contrary to its aim or purpose.
5. You hereby assume the risk of change of circumstances under Section 1765(2) of Civil Code.
6. The Agreement, including the Terms and Conditions, shall be archived by us in electronic form and is not accessible to You.
7. We may change or supplement the text of the Terms and Conditions. This provision is without prejudice to the rights and obligations arising during the terms of effectiveness of the previous version of the Terms and Conditions.
8. Attached to the Terms and Conditions is a form for withdrawal from contract and a complaint form.

These General Terms and Conditions become effective on: June 18, 2026

 

 

Complaint Form

Addressee: Adventure Menu s.r.o., Vítězná 490, Trutnov, 541 01, Czech Republic

Making a complaint

Date of conclusion of the Agreement:
Name and last name:
Address:
E-mail address:
Goods being complained about:
Description of defects in the Goods:
The proposed method for handling the complaint:

At the same time, I request the issuance of a confirmation of the application of the complaint stating when I exercised this right, what the content of the complaint is, what method of handling the complaint I require, together with my contact details for the purpose of providing information about the handling of the complaint.

 

Date:

Signature:

 

Form for withdrawal from contract

Addressee: Adventure Menu s.r.o., Vítězná 490, Trutnov, 541 01, Czech Republic

I hereby declare that I withdraw from the Agreement:

Date of conclusion of the Agreement:
Name and last name:
Address:
E-mail address:
Specifications of the Goods covered by the Agreement:
The way to return the funds received, or to indicate the bank account number:

 

If You are a consumer, You have the right, if You ordered the goods through the Adventure Menu s.r.o. E-shop or other means of remote communication, except for the cases specified in § 1837 of the Act No. 89/2012 Coll., Civil Code, as amended, to withdraw from an already concluded purchase Agreement within 14 days from the date of conclusion of the Agreement, or if it is a purchase of goods, then within fourteen days of its receipt. In the case of an Agreement, the subject of which is several pieces of goods or the delivery of several parts of goods, this period begins to run only on the day of delivery of the last piece or part of goods, and in the case of an Agreement based on which the goods are to be delivered regularly and repeatedly, from the date of delivery of the first delivery.

You shall notify us of this withdrawal in writing to the address of our premises, electronically to the e-mail indicated on the sample form, or online via the form in the order details on our E-shop, accessible via the link sent by e-mail with the order or through the „My order“ page.

If You withdraw from the purchase Agreement, You shall send or hand over the goods You received from us without undue delay, no later than 14 days after withdrawing from the purchase Agreement. 

If You withdraw from the purchase Agreement, we will return to You without undue delay, no later than 14 days from the withdrawal from the purchase Agreement, all funds (the purchase price of the delivered goods), including the delivery costs, which we received from You on the basis of the purchase Agreement, in the same way. If You have chosen a different method of delivery of the goods than the cheapest method offered by us, we will reimburse You for the cost of delivery of the goods only in the amount corresponding to the cheapest method of delivery of the goods offered. We are not obliged to return the received funds to You until the goods are received back or before You prove that You have sent the goods to us.

 

Date:

Signature: